FAQ

How do I request to return an item?

Please call us on 0708 063 5700 / 0809 111 1111 or send an email to help@uhurumall.com. You can also chat us on Whatsapp (0809 111 1111) or Livechat on the webpage.

Can I return if my item is outside the warranty period?

No, you will be required to refer the item to the service centre. Kindly contact us

How do I return an item?

After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest Uhuru store.

Once retrieval is initiated, what happens next?

Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our store closest to you.

Can my item be retrieved?

Yes. A retrieval can be approved only for validated complaints of wrong, damaged, product standard and incomplete items.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

I initiated a return but have not gotten a response and its over 48 hours, what do I do?

Please contact us

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

I initiated a return but have not gotten a response and its over 48 hours, what do I do?

Please contact us

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

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